Refund policy
Cancellation and warranty and product return policy.
Upon receipt of the order, it is sent to print, therefore it cannot be canceled and cancellation will result in full payment, it is not possible to exchange items that have been customized for the customer. The customer is not allowed to exchange or return a product whose original packaging has been opened, due to the nature of the order there may be cases where the colors seen on the screen differ from the colors the customer received, of course the possible differences are small and depend on the quality of the screen and the like – in these cases we will not exchange the product and will do our best if there are differences These are small
The customer may cancel the transaction in accordance with the provisions of the Consumer Protection Law and the regulations established pursuant thereto. Without derogating from:
Cancellation will be made only by written notice to the email address: dianasadeart@gmail.com.
Cancellation of the transaction by the customer is subject to the product being returned in its original packaging undamaged at the discretion of the business owner.
After receiving the cancellation notice, the amount paid by him for the product minus cancellation fees (shipping fees are not part of the product price and therefore will be deducted separately from the refund) will be credited to the customer at a rate of 5% of the transaction amount or NIS 100, whichever is lower. The website management has discretion as to whether to charge a cancellation fee, usually the website management does not charge a cancellation fee. In the event of cancellation of a transaction due to a defect or discrepancy, the customer will not be charged any cancellation fees. Additional provisions of the Consumer Protection Law regarding the cancellation of the purchase by the ordering party, including regarding the obligation to return the product, will also apply.
Cancellation of purchase by the company
The company shall be entitled, at its sole discretion, for any reason, and at any time, to cancel or terminate a transaction and/or sale and/or cancel an order, in whole or in part, and/or the activity of the website, in whole or in part.
Notice of such cancellation or suspension will be given to the user or the order, and the company will refrain from charging the order’s credit card or refund any amount paid for the products, to the extent that it was paid.
Except for the restitution of the transaction amount as stated, the user or the customer will not have any claim, claim and/or demand against the company and/or the supplier for the cancellation of the transaction as stated in this section.
If it is discovered that a product is out of stock, the site may cancel the order or offer an equivalent replacement item. If an order is canceled as mentioned, the website will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the customer or a third party, including but not limited to damage due to the purchase of the item from a third party at a higher price.
Availability and regional location
The availability of the services is subject to the date set with the website management.
For any question or inquiry regarding the services, you can call Diana Sade at [+972]054-6090278.